Frequently Asked Questions
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About InvestXD

What Is InvestXD?

Investxd.com is an online savings and investing platform that helps you to identify, understand and put away funds you don't want to touch into investment securities such as treasury bills, mutual funds and fixed deposits easily. It is an initiative started by a team of young and curious investment and tech professionals to develop a product that makes investing easier and seamless for the young adults like them.

Investxd.com securely makes saving and investing possible by combining simplicity, discipline, convenience and flexibility to make you grow your savings, manage your finances better and achieve financial freedom.

Is InvestXD an Investment Bank?

No, but InvestXD is a platform that aggregates all investment products for you to learn and select the one you want.

Why should I save and invest through InvestXD?

  1. Leverage our simplified financial education to make informed decision.
  2. Have access to all investment assets from Africa
  3. Fill in your details once and never fill in those details ever again
  4. Compare different investment options based on their rates, risk and money back guarantee
  5. With a tap, deposit money into your investment anywhere at anytime.

How to invest in a mutual fund?

To start investing in mutual funds the first step would be to completely set up your account by providing all details and documents. So that we can do your KYC, which is a requirement by the regulator for you to start and then set up your investment account.

After that you can take a look at our Top Mutual Funds list to invest into. You can also take a look at articles on basics of Mutual funds in our learn section.

How do I ensure that my money is secure?

When you transact with InvestXD, all your investments are made in your name directly with the mutual fund. Money also flows directly from your bank account or Mobile Money to the Mutual Fund collection account. InvestXD does not handle your money at any point in the process and provides your transaction with Bank level security at all points of time.

Is my data safe? How do I trust you?

The details are shared with only the regulator (SEC) approved Financial Institutions to open your account. All financial information is encrypted and stored to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party.

It is the highest possible rating one can get in the electronic payment processing industry. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection. So no one apart from you or us would be able to access your data at all.

Is InvestXD charging me when I can go to the bank for free?

No, we do not charge you. We do not want to be like other platforms or institutions that are taking hidden commissions from financial institutions.

The financial institutions pay us a finder’s fee as per the industry regulation. All charges and fees are available on our marketplace

Which financial institution can I invest with?

  1. FirstBanC Financial Services
  2. Databank
  3. HFC Investment
  4. Gold Coast Fund Management
  5. Stanlib
  6. SAS Finance Group

To speak to any of our representatives in these institution, call us on +233555687964 or info@investxd.com.


General

How do I start saving on Investxd?

To start saving on Investxd.com:

  1. Create a free account with your name, email address and phone number.
    Your account confirmation is automatically sent to your email.

  2. Invest your first money by selecting a fund and fill your investment form.
    Details and funds are transferred to the preferred financial institution

  3. Account is opened and you are notified via email or a text message.

How much can I start with?

You can start saving or investing between:

First Deposit: GHS20 - GHS5000 for the initial deposit
Periodic Deposit: GHS 5 and above

We encourage you read the details on each of the investment and also filter the funds by the amount you want to start with to see the funds that fall into that category. You can also top up every day, week or month. This goes for both Fixed Deposits and Collective Investment Schemes.

How frequently can I invest?

Your investing is like savings. So you can can invest weekly or monthly. A lot of our customers love doing the monthly investment.

I cannot login after after two days of signing up

This is because you have not confirmed your account from the confirmation we sent to your email. If is past two days, please resend the confirmation: Email Confirmation

Why does the form ask for so many details?

We only ask for the details that are set mandatory by the Regulators to allow transactions in the mutual funds. When you provide them, you will never have to ever fill another form on InvestXD. This means by filling the form, you can invest in any financial institution on the platform without having to fill another form. Exciting huh!

What is KYC?

It means Know Your Customer. This is a requirement by the Securities and Exchange Commission and the financial institution of your choice. This is to enable them know who you are and how they can get in touch with you if and when they need to.

Why does InvestXD needs KYC?

We don’t need it. We are only taking it on behalf of your potential financial institution so we can help you open an account.

Who can use InvestXD?

You need to be Resident Individual over the age of 18 years and can afford to GHS20 to make an investment today. We are currently in Ghana. However, if you are a foreigner and want to make an investment, we can still process your investment but we would need extra KYC documents from you. Get in touch with us through info@investxd.com.


My account

How do I update my account?

Go to your dashboard, click on settings and update your account with the new details.

How can I make a top up from InvestXD?

Go to dashboard, click on the Top Up button, enter the amount and the investment and we would process it for you.

Can I automate my top ups?

Currently you cannot. We would make the recurring top up available soon so investment and savings become a part of your life.

Can I link my existing investment to InvestXD?

Currently no, you cannot link an existing account to InvestXD just yet. If you have a current investment with a financial institution and we help you top up, we can only help you monitor your top up made through us. However, we are working at integrating with more financial institutions so you can have access to your statement on the go at anytime.

How do I see my earnings?

We make your earning available to you via our dashboard

Can I invest into several mutual funds or other investments at the same time?

Yes you can. We actually encourage diversification so you can enjoy the best value money can provide you. However, take notice of the withdrawal charges and only select the investments that fit your risk profile and objectives.

Can I set my investment goals and objectives on my account?

Currently no. However, constantly log into your dashboard to stay update. We would also notify you via our newsletters on all new changes.

Do you provide recommendation on the best investment to make?

Currently, we do not advise on which investment product to select. We intend on making investment advice available to you as and when you need it. We would notify you in our newsletter when we start.

How long can I keep my investment?

You can keep your investment as long as you like. You investment grows daily.

Can I monitor my savings and returns?

Yeah. You have your money at your fingertips. You can monitor the progress of any of your investment in any of the financial institution, you can ask questions and request for help. Besides, we also push instant notifications to your verified email address and phone numbers on key transactions on your InvestXD account, so nothing goes unnoticed or unapproved by you.

How do I delete my account in InvestXD?

You cannot delete your account. However, you can leave it dormant. This occurs when you withdraw all your investments and have not made a deposit in 6 months. You can however activate your account anytime.

Transaction

How do I Buy/ Invest in Mutual Funds or Fixed Deposits?

Go to Investment. Just click on the funds you want to invest in. Click on invest button. Provide all your investment details if you haven’t filled them. Clicking on confirm will take you to your dashboard. Make the payment and you are done

How do I sell/withdraw my Mutual Funds or Fixed Deposits Investments

You can sell or withdraw them by clicking the withdrawal button in your dashboard. You can sell either partially or completely. Once the withdrawal is requested, the financial institution receives the order and transfers the money to your provided bank account or mobile money. Transfer could take between 1-3 business days depending on the financial institution and scheme.

What happens when I make the transaction?

Once the payment is successfully made we accept your order and send the details to the respective financial institution. The processing of your investment may take 1-2 business days. As soon as we receive the confirmation from the financial institution, we will update your portfolio on the platform.

Fees & Charges

How much do you charge?

InvestXD is completely free: no hidden charges, no penalties, no account maintenance fee. We mean it. Until we state otherwise, it will be forever free.

Can I use my debit card or Mobile Money on InvestXD?

Yes you can. We do not charge you any extra transactional fees for using the product. The only charge you may have is that of the payment processor and the mobile money charges.


Safety & Security

How do you give me peace of mind?

Your peace of mind is our utmost concern here at InvestXD. We make sure you secure your information, prevent unauthorized account access and notify you of unusual activity.

Is my money safe?

Your money is safe because we technically do not hold your money and we use bank level security with the latest security measures, encrypted data and transactions.

Tell me more about my privacy?

InvestXD is committed to ensuring your confidentiality, integrity and security of any personal information we collect from you. We use a secure server software (SSL) encrypts all information your input before it is sent to us. All of the customer data we collect is protected against unauthorized access.

In accordance with the Data Protection Act, 2012 (Act 843) we are obliged to maintain reasonable security procedures to safeguard the data received or provided by you.